Duration: 12 minutes

Affected Components: Login

Mar 3, 08:36:23 GMT+0
Investigating - Currently, logging into EcoHub is not possible. We are analyzing the cause and working to resolve the issue as quickly as possible. Further information will follow shortly..

Mar 3, 08:48:25 GMT+0
Resolved - Der Login in EcoHub funktioniert wieder wie gewohnt. Die Störung wurde behoben. Die genaue Ursache wird aktuell noch analysiert. Vielen Dank für Ihre Geduld..

Duration: 4 hours

Affected Components: Marketplace

Feb 15, 05:00:00 GMT+0
Identified - On Sunday, February 15, 2026, between 5:00 and 10:00 AM, we will be performing scheduled maintenance as part of a database migration. **The EcoHub Marketplace will be unavailable during this time.** Thank you for your understanding..

Feb 15, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 15, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: EcoHub Processes, Provisioning Service, DXP Service, Broker Portals, Marketplace, Login

Feb 8, 04:00:00 GMT+0
Identified - On Sunday, February 8, 2026, between 5:00 and 11:00 AM, we will be performing scheduled maintenance as part of a database migration. **Services will be unavailable during this time.** Thank you for your understanding..

Feb 8, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 8, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: EcoHub Processes, Provisioning Service, DXP Service, Broker Portals, Marketplace, Login

Feb 1, 04:00:00 GMT+0
Identified - On Sunday, February 1, 2026, between 05:00 and 11:00, we will be carrying out planned maintenance work as part of a database migration. **The services will be unavailable during this period.** Thank you for your understanding..

Feb 1, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 1, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Provisioning Service, EcoHub Processes, DXP Service, Broker Portals, Marketplace, Login

Nov 23, 04:00:00 GMT+0
Identified - We are performing a technical update. This will remove outdated cipher suites and only support stronger encryption methods. During the maintenance window, login and all portal services will be unavailable..

Nov 23, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 23, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Broker Portals, DXP Service, Login, Marketplace, Provisioning Service, EcoHub Processes

Sep 28, 09:00:00 GMT+0
Identified - We are conducting scheduled maintenance on our infrastructure. The expected downtime is approximately **2 hours**. Our services will be unavailable during this time. Thank you for your understanding..

Sep 28, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 28, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 22 hours and 5 minutes

Affected Components: , DXP Service, Website myecohub.ch, Broker Portals, Provisioning Service, Marketplace, EcoHub Processes, Login, EcoHub →

Sep 26, 23:54:00 GMT+0
Identified - Between 23:54 UTC on 26 September 2025 and 21:59 UTC on 27 September 2025, a platform issue resulted in an impact to customers in Switzerland North who may have experienced service availability issues for resources hosted in the region. Many customers experienced mitigation by 04:00 UTC on 27 September 2025, while those impacted by additional residual impacts that remained after initial mitigation steps experienced full mitigation as late as 21:59 UTC on 27 September 2025..

Sep 27, 04:00:00 GMT+0
Monitoring - Microsoft corrected the certificate error and deployed the fix to re-establish connectivity for load balancer within the region. Most affected resources automatically recovered once connectivity was restored. We will monitor the issue and set it to resolved afterwards..

Sep 27, 21:59:00 GMT+0
Resolved - Microsoft completed the Residual impact recovery activities and validation, confirming full recovery of all impacted services and customers..

Duration: 2 hours

Affected Components: Broker Portals, DXP Service, Login, Marketplace, Provisioning Service, EcoHub Processes

Sep 6, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 6, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 6, 07:00:00 GMT+0
Identified - We are conducting scheduled maintenance on our infrastructure. The expected downtime is approximately **2 hours**. Our services will be unavailable during this time. Thank you for your understanding..

Duration: 30 minutes

Affected Components: EcoHub Processes

Aug 16, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 16, 10:30:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 16, 10:00:00 GMT+0
Identified - We are conducting scheduled maintenance at EcoHub Processes. The expected downtime is approximately **30 minutes**. EcoHub Processes will be unavailable during this time. Thank you for your understanding..

Duration: 10 minutes

Affected Components: Broker Portals, DXP Service, Login, Marketplace, Provisioning Service

Aug 14, 04:10:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 14, 04:00:00 GMT+0
Identified - We are conducting scheduled maintenance on our infrastructure. The expected downtime is approximately **5–10 minutes**. EcoHub will be unavailable during this time. Thank you for your understanding..

Aug 14, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 3 hours and 1 minute

Affected Components: Broker Portals

Aug 11, 06:14:27 GMT+0
Investigating - Der Zugriff auf unsere Portale über Single Sign-On (SSO) ist derzeit aufgrund einer technischen Störung nicht möglich. Unsere Techniker arbeiten bereits an der Behebung..

Aug 11, 08:29:19 GMT+0
Monitoring - Der Zugriff auf unsere Portale über Single Sign-On (SSO) ist wieder möglich. Wir haben einen Fix implementiert und beobachten das System weiterhin, um die Stabilität sicherzustellen..

Aug 11, 09:15:31 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 11 minutes

Affected Components: Login

Jun 11, 13:41:00 GMT+0
Resolved - Es kam zu einer Störung im EcoHub-Portal, die sich in Form von Performance-Einbussen äusserte. In dieser Phase war der Zugriff auf bestimmte Ressourcen nur eingeschränkt möglich, was sich bei einzelnen Benutzeraktionen in längeren Ladezeiten oder temporär fehlgeschlagenen Anfragen bemerkbar machte..

Jun 11, 12:30:00 GMT+0
Investigating - Dieser Vorfall wird derzeit untersucht..

Duration: 6 days and 11 hours

Affected Components: Broker Portals

Jun 11, 07:12:00 GMT+0
Resolved - Es kam zu einem kurzfristigen Ausfall des Artifact Resolution Endpunkts, der für die SAML-Authentifizierung via Artifact Binding erforderlich ist. Infolgedessen waren die Brokerportale die diese Konfiguration verwenden, für Brokerbenutzer vorübergehend nicht erreichbar..

Jun 11, 05:37:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 6 hours

Affected Components: DXP Service, Broker Portals, Provisioning Service, Marketplace, Website myecohub.ch, Login

Jun 1, 10:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 1, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 1, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: DXP Service, Broker Portals, Provisioning Service, Marketplace, Website myecohub.ch, Login

May 31, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 31, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

May 31, 10:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour

Affected Components: Login, Marketplace, Broker Portals

May 10, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 10, 06:00:00 GMT+0
Identified - We are planning scheduled maintenance for this time. EcoHub will not be available with the affected components..

May 10, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 30 minutes

Affected Components: DXP Service, Broker Portals

May 4, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

May 4, 05:30:00 GMT+0
Completed - Maintenance has completed successfully.

May 4, 05:00:00 GMT+0
Identified - We are planning to carry out scheduled maintenance on our infrastructure during this time..

Duration: 2 hours

Affected Components: DXP Service, Broker Portals

Apr 13, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 13, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 13, 08:00:00 GMT+0
Identified - We are planning to carry out scheduled maintenance on our infrastructure during this time..

Duration: 4 hours

Affected Components: DXP Service, Broker Portals

Apr 6, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Apr 6, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 6, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Provisioning Service, Login, Marketplace, DXP Service, Broker Portals

Mar 8, 10:00:00 GMT+0
Identified - We are performing scheduled maintenance to upgrade our infrastructure. During this upgrade, there will be a downtime of approximately 1 hour during which our services will be unavailable. Date: Saturday, March 8, 2025 Time period: 11:00 am (UTC+1) Planned downtime: approx. 1 hour Once the maintenance is complete, the system will be fully available again with improved performance and stability. We thank you for your understanding..

Mar 8, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 8, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours

Affected Components: Login, Marketplace

Mar 2, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 2, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 2, 09:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. EcoHub will be unavailable from 10:00 am to 12:00 pm CET..

Duration: 17 minutes

Affected Components: Broker Portals

Feb 28, 07:45:14 GMT+0
Investigating - We are currently investigating the incident..

Feb 28, 08:01:56 GMT+0
Resolved - This incident has been resolved..

Duration: 18 minutes

Affected Components: Login

Feb 21, 13:34:13 GMT+0
Monitoring - The issue has been identified and resolved. We are currently monitoring the login..

Feb 21, 13:37:35 GMT+0
Resolved - This incident has been resolved..

Feb 21, 13:19:08 GMT+0
Investigating - We are currently investigating this incident..

Duration: 6 minutes

Affected Components: Login

Feb 4, 15:06:08 GMT+0
Resolved - This incident has been resolved..

Feb 4, 15:00:24 GMT+0
Identified - Login to EcoHub currently not possible.

Affected Components: Website myecohub.ch, Broker Portals

Jan 13, 10:19:14 GMT+0
Resolved - We are currently investigating this incident..

Duration: 1 hour

Affected Components: Login

Nov 17, 13:00:00 GMT+0
Identified - We are planning a scheduled maintenance during this time. Login to EcoHub will be unavailable for 1 hour..

Nov 17, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 17, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Login

Nov 17, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 17, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 17, 03:00:00 GMT+0
Identified - We are planning scheduled maintenance for this time. The login to EcoHub IAT will not be available for 1 hour..

Duration: 10 days

Affected Components: Website myecohub.ch

Oct 27, 04:00:00 GMT+0
Identified - We are planning to carry out scheduled maintenance on our website during this time..

Oct 27, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 27, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 38 minutes

Affected Components: Website myecohub.ch

Oct 25, 14:49:09 GMT+0
Resolved - The problem has been solved and the Ecohub website is accessible again..

Oct 25, 13:10:00 GMT+0
Identified - The problem has been identified and the team is working on a solution..

Oct 25, 13:11:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 2 days and 12 hours

Affected Components: Login

Oct 20, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 20, 04:00:00 GMT+0
Identified - We are planning scheduled maintenance for this time. The EcoHub login will be unavailable for 1 hour..

Oct 20, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 9 days

Affected Components: Login

Sep 28, 18:00:00 GMT+0
Completed - Maintenance was completed successfully.

Sep 28, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 28, 02:00:00 GMT+0
Identified - On Saturday, September 28th 2024, a migration will be carried out in the EcoHub test environment (IAT) from 4:00 a.m. to 8:00 p.m. During this time, the [test-myecohub.ch](http://test-myecohub.ch) platform will **not be available** ..

Duration: 3 hours and 14 minutes

Affected Components: Provisioning Service

May 15, 10:03:20 GMT+0
Resolved - This incident has been resolved..

May 15, 06:49:30 GMT+0
Investigating - We are currently investigating this incident..

Duration: 3 hours and 7 minutes

Affected Components: Login

May 5, 19:33:14 GMT+0
Investigating - We are currently investigating this incident..

May 5, 22:39:52 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 16 minutes

Affected Components: Broker Portals

Apr 22, 07:19:00 GMT+0
Investigating - We are currently investigating this incident, that certain Broker Portals cannot be accessed.

Apr 22, 08:35:00 GMT+0
Resolved - SSO to all Broker Portals are working again.

Duration: 7 days and 12 hours

Affected Components: Login, Marketplace

Feb 11, 05:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 11, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 11, 05:30:00 GMT+0
Identified - We are planning scheduled maintenance during this time. The EcoHub Login and Marketplace will be temporarily unavailable during maintenance. Expected downtime: 3 hours.

Duration: 3 hours

Affected Components: Provisioning Service, Login, Marketplace, DXP Service, Broker Portals

Sep 24, 03:00:00 GMT+0
Identified - We are planning scheduled maintenance on the infrastructure during this time. EcoHub will be temporarily unavailable during maintenance. Expected downtime: 3 hours.

Sep 24, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 24, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 1 minute

Affected Components: Broker Portals

Sep 21, 13:20:26 GMT+0
Resolved - All broker portals are operational again..

Sep 21, 12:45:18 GMT+0
Monitoring - All broker portals are operational again and are being monitored..

Sep 21, 12:19:22 GMT+0
Investigating - This incident is currently under investigation..

Sep 21, 12:38:55 GMT+0
Identified - The problem has been identified and resolved..

Affected Components: Website myecohub.ch

Sep 12, 11:46:59 GMT+0
Resolved - We are currently investigating this incident..

Duration: 6 days, 23 hours and 2 minutes

Affected Components: Provisioning Service

Aug 30, 05:25:00 GMT+0
Identified - The problem has been identified and a solution is being worked on..

Aug 31, 07:35:48 GMT+0
Monitoring - The provisioning service is currently showing reduced performance in some cases. This does not apply to all requests. We expect to be able to restore full performance shortly. We apologize for any inconvenience and thank you for your understanding..

Sep 5, 13:28:00 GMT+0
Resolved - The provisioning service works again with full performance. We apologize for any inconvenience and thank you for your understanding..

Aug 29, 14:25:56 GMT+0
Investigating - There is currently an issue with the provisioning service which is currently being investigated..

Duration: 8 minutes

Affected Components: Website myecohub.ch, Login, Marketplace, DXP Service, Broker Portals

Jul 30, 08:08:02 GMT+0
Completed - Maintenance has completed successfully..

Jul 30, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 30, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 day, 20 hours and 39 minutes

Affected Components: Login

Jul 18, 13:00:00 GMT+0
Resolved - Issue has been resolved.

Jul 18, 12:39:48 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 18, 12:39:28 GMT+0
Identified - The issue has been identified and a fix has been provided. The login should work again..

Jul 18, 12:15:21 GMT+0
Investigating - We are currently investigating this incident..

Duration: 4 hours

Affected Components: Website myecohub.ch, Login, Marketplace, DXP Service, Broker Portals

Jul 9, 03:00:00 GMT+0
Identified - We are planning a scheduled migration of the EcoHub VMs during this time. During this migration process, our production environment will be temporarily unavailable. Expected downtime: 4 hours.

Jul 9, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 9, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 4 minutes

Affected Components: DXP Service

Jul 6, 10:49:04 GMT+0
Resolved - This incident has been resolved..

Jul 6, 07:44:43 GMT+0
Monitoring - We are currently investigating this incident..

Duration: 1 hour and 25 minutes

Affected Components: Broker Portals

May 22, 07:09:49 GMT+0
Identified - We were able to identify the problem and it is our turn to fix it..

May 22, 06:03:23 GMT+0
Investigating - We are currently investigating this incident..

May 22, 07:28:12 GMT+0
Resolved - The problem has been fixed and the broker portals can be reached again via EcoHub..

Duration: 2 hours and 9 minutes

Affected Components: Broker Portals

Apr 26, 13:54:56 GMT+0
Resolved - The problem has been fixed and the broker portals can be reached again via EcoHub..

Apr 26, 12:35:59 GMT+0
Identified - We found the problem and are working on fixing it..

Apr 26, 11:46:14 GMT+0
Investigating - We are currently investigating this incident..

Duration: 1 day, 22 hours and 43 minutes

Affected Components: Login

Mar 14, 07:44:19 GMT+0
Monitoring - The issue has been resolved and is being monitored.

Mar 14, 07:49:22 GMT+0
Resolved - The problem has been solved.

Mar 14, 07:40:32 GMT+0
Identified - The problem has been identified and will be fixed..

Mar 14, 07:02:40 GMT+0
Investigating - We are currently investigating this incident..