EcoHub - Azure North Network Connectivity issue – Incident details

All systems operational

Azure North Network Connectivity issue

Resolved
Major outage
Started 10 months agoLasted about 22 hours

Affected

EcoHub

Major outage from 11:54 PM to 4:00 AM, Operational from 4:00 AM to 9:59 PM

Website myecohub.ch

Major outage from 11:54 PM to 4:00 AM, Operational from 4:00 AM to 9:59 PM

Login

Major outage from 11:54 PM to 4:00 AM, Operational from 4:00 AM to 9:59 PM

Provisioning Service

Major outage from 11:54 PM to 4:00 AM, Operational from 4:00 AM to 9:59 PM

DXP Service

Major outage from 11:54 PM to 4:00 AM, Operational from 4:00 AM to 9:59 PM

Marketplace

Major outage from 11:54 PM to 4:00 AM, Operational from 4:00 AM to 9:59 PM

Updates
  • Resolved
    UTC
    Resolved

    Microsoft completed the Residual impact recovery activities and validation, confirming full recovery of all impacted services and customers. 

  • Monitoring
    UTC
    Monitoring

    Microsoft corrected the certificate error and deployed the fix to re-establish connectivity for load balancer within the region. Most affected resources automatically recovered once connectivity was restored. We will monitor the issue and set it to resolved afterwards.

  • Identified
    UTC
    Identified

    Between 23:54 UTC on 26 September 2025 and 21:59 UTC on 27 September 2025, a platform issue resulted in an impact to customers in Switzerland North who may have experienced service availability issues for resources hosted in the region. Many customers experienced mitigation by 04:00 UTC on 27 September 2025, while those impacted by additional residual impacts that remained after initial mitigation steps experienced full mitigation as late as 21:59 UTC on 27 September 2025.